While family medicine operations around the country are shutting their doors, Family Heritage Medicine/Heritage Senior Care CFO Scott Talbot has found a way to help triple his organization’s profits.

Not only that, but he also helped the practice significantly boost its staff, increasing Heritage’s employee base from 15 to 21.

Talbot came to Heritage in 2010 from a transportation background, spending 12 years supervising operations for a company that was eventually taken over by FedEx National.

“Basically, I always wanted to give back,” Talbot said of the career change. “I was able to do that when I was a firefighter and EMT. Life basically got in the way, but this opportunity came up and it’s another way of giving back to the community and the employees I serve.”

Five years before hiring Talbot, Heritage started transitioning from paper to electronic medical records. Talbot said he was brought on in an effort to improve quality of care. He would manage the business side and let the physicians focus on patients.

“The real challenge is trying to balance business with medicine and not letting the business side or the process get in the way of treating patients,” Talbot said.

Heritage Family Medicine/Heritage Senior Care CEO Aaron Peterson said without Talbot’s help, the company wouldn’t have survived Peterson’s deployment to Afghanistan.

“Scott was not only the right man at the right time, but the only one for our company at its most critical time,” Peterson said.